TERMS & CONDITIONS FOR IN-HOUSE GUEST
These terms and conditions of business (“Conditions”) apply to any reservation agreement or service agreement (“Agreement”) between both parties; Gloriana Apartments (“Provider”) and you, the person or organization making the booking, and all adult members of the party (“Guests”) who will stay in Gloriana Apartments.
1.1. Bookings made directly or through an a third party agent will be confirmed by the property.
1.2. Guests and agents have responsibility to ensure that he or she reads and abides by the Terms and Conditions stated herein. It is your responsibility to ensure that all Guests are given a copy of these Terms & Conditions and understand that they are bound by them. This applies to booking agents as well.
1.3. Provider reserves the right to refuse, at Provider’s sole discretion, any booking you make with Provider. It is the responsibility of the booker to notify Provider at the time of booking of the names of the Guests and whether they are adults or minors. Bookings for accommodation require the full name of the main occupant of each apartment.
2.1. Payment is to be made in Naira or its Dollar Equivalent.
2.2. In order to confirm your booking, Provider requires a 100% deposit at the time of booking. Please note that a reservation remains provisional on until the deposit/full payment has been received. (Unless otherwise stated)
2.3. Payment must be preferably made by bank transfer (bank details are available from the provider), with a valid bank card (POS) or cash.
2.3. Prices are quoted in Naira and are subject to change. Once a booking has been confirmed
Provider will not increase the prices unless you alter the booking.
2.4. All prices quoted are inclusive of 5% Value Added Tax (“VAT”) all invoices are subject to 5% Service Charge (Unless otherwise stated)
2.5. Invoices confirming the booking will be dispatched as part of the booking procedure on a monthly basis.
2.6 All personal details provided are held in confidence with your full safety and security in mind.
3. ARRIVALS AND DEPARTURES
3.1. Check in is from 14:00 (GMT +1) on the date of arrival (if you require an early check in, 50% of the nightly rate will be charged).
3.2. Check out is before 12:00 (GMT+1) on the date of departure (if you require a late check out, 50% of the nightly rate will be charged). Check-out Inventory will be conducted at 11am.
3.3. Guests are required to provide a valid form of ID for themselves and other guests staying in the apartment for the duration of their reservation. This will be kept on file to enable our team easily identify our guests at all times.
4. FACILITIES AND SERVICES
4.1. The price for the use of the apartment includes:
4.1.1. The supply of electricity, water, generator power supply, Environmental services, (as applicable).
4.1.2. Payments in respect of Tax.
4.1.3. Daily housekeeping service.
4.1.4. The maintenance of the swimming pool and private gym.
4.1.5 Monthly DSTV Compact Subscription: Clients that require Premium Bouquets will have to pay the difference for their package to be upgraded.
4.2. Please be advised that price given by the provider for long staying guest does not include:
4.2.1. The provision of food or beverage for the duration of the stay in the apartment.
4.3. Provider cannot be held responsible for any failure or interruption of services by third parties or for any damage, disruption or noise caused as a result of repair works being carried out in the apartment and (or) another part of the building.
5.1. Provider and its agents reserve the right of access to the apartment at all reasonable times (and at all times, in the case of an emergency) without notice to the Guests.
5.2. Daily housekeeping visits to the apartment will occur during the appropriate time slot within the hours of 8am – 4pm.
5.3. All visitors are required to sign – in and sign- out upon their arrival and departure. In the event of a visitor staying over while the primary guest is away, the Provider must be adequately notified. Unauthorized guests will be turned away.
5.4. Provider will issue one set of all necessary keys for each apartment, unless otherwise requested in advance (in which case a NAIRA deposit will be taken for each additional set of keys supplied). All keys shall remain property of Provider. It is strictly prohibited to duplicate these or to provide these to third parties. During use of apartment Guests shall be responsible for properly closing and locking the doors of the apartment at all times.
5.5. Provider shall assist guests ensure access in the event of lost keys or being locked out. Additional charges apply as stated in 10.1.
6. GUEST RESPONSIBILITIES
6.1. Guests must comply with the regulations for use of the apartment. If any Guests breach any of these Conditions or regulations, Provider reserves the right to request the Guests to vacate their apartment immediately, without refund.
6.2. Guests are to use the Apartments are for residential purposes only.
6.3. Guests are not allowed to smoke in any apartment. There are some designated smoking areas available (Guest balcony, multi-purpose space and poolside).
6.4. Pets must not be kept at or allowed to visit the Provider.
6.5. Guests are responsible for the safety of their own belongings and the behavior of their children and visitors whilst at the Provider. Guests will take appropriate precaution in terms of liability insurance.
6.6. Guests must use the apartment responsibly and show respect for other guests staying in neighboring apartments.
6.7. Guests shall refrain from any activities which could obstruct or damage the use of the apartment, or which could cause inconvenience or nuisance or lead to an increase in insurance premiums or could otherwise cause damage to Provider.
6.8. Guests must keep the apartment, and its furniture, fittings and effects in the same condition as on the date of arrival and must leave the apartment in the same state of cleanliness and general order received upon arrival, in order to avoid incurring any Additional Charges.
6.9. Guests must notify Provider of all damage, loss or broken items, or matters requiring maintenance promptly using the repairs request form or by informing the front desk agent.
6.10. Provider will take a monthly inventory of the apartment and any loss, or damage, replacement and or repair cost shall be billed to the Guest.
6.11. Guests’ possessions must be removed from the apartment on/before the date of departure. All belongings left behind will be kept by Provider for a maximum of 30 days from the date of discovery, and thereafter may be discarded.
6.12. In the event of any dispute or if Provider receives serious complaints involving activities detrimental to the health and safety of other guests and Provider. Provider reserves the right to terminate Guests stay without notice.
6.13. Under no circumstances shall Guests be allowed to alter any furniture, office equipment, or connect any cabling, IT or telecommunications equipment in the apartment without prior written consent from Provider.
6.14. Guests will be required to ensure that electrical appliances are used in a manner to reduce charge as any monthly cost exceeding the provisional amount set out by the Provider will be charged as extract cost to the Guest on a monthly basis.
7.1 Guests are not allowed to smoke in any apartment. There are some designated smoking areas available (Guest balcony, multi-purpose space and poolside).
7.2 Apartment is for use by the guest as a residence for the set period. Guests only have the right to use the Provider pursuant to these Conditions and no relationship of landlord and tenant is created.
7.3 Apartment is only to be used by the maximum number of Guests allowed in the apartment, as advertised by Provider. All Guests names should be submitted at the time of booking and all Guests must provide identification documents on arrival. Any variation in the identity of the Guests must be notified to Provider in writing. Guests shall not offer the apartment to be used by third parties, whether against payment or not, or put it at anyone’s disposal for the rendering of services comparable to those rented by Provider.
7.4 Upon arrival at the apartment Guests and Provider shall draw up an inventory list of all items within the apartment put at Guests’ disposal.
7.6 Under no circumstances shall Guests be allowed to post (commercial) signs at the door of the apartment, on in any other visible place outside.
8. GENERATOR FOR ALTERNATIVE POWER SUPPLY
Provider is responsible for the maintenance and fueling of the generator on the provider’s premises which serves as an alternative power supply for all guests. The generator will be turned on based on Power supplied from the national grid. Operation hours may be varied based on power supplied from Abuja Electricity Distribution Board (AEDB). During the day the generator is allowed to rest from its 8-hour operation period. Where power fails during the rest period, the generator will be operated at the discretion of the provider based on occupancy levels only.
9. CANCELLATIONS / ALTERATIONS TO BOOKINGS
9.1 Bookings/reservations made are fully refundable where stated within 24 hours to arrival or as stated otherwise within the time limit provided at time of making the reservation. Reservation on our special offers or discounts are therefore, the booking is non-refundable.
9.2 The Provider agrees to offer the Long staying Guests the right of first refusal to extend the period of stay in the apartment provided the Guest notifies the Provider in writing not less than FIVE WEEKS before the end of the period of stay. Where the notification for extension is received less than FIVE WEEKS to the end of the period of stay, the Provider will endeavour to accommodate the extension.
10. ADDITIONAL CHARGES
10.1. Account of Guest shall be charged for all additional costs incurred. A written statement will be provided (“Additional Charges”), such as:
10.1.1. Breakages, loss or damage to the Provider or any of its contents; specialist treatment charges where more than routine cleaning is needed or smoking has occurred in a non-smoking apartment; lost keys or electronic fobs; call out charge for locked out Guests for key replacement. Cost rate to be confirmed from management on case by case basis
10.1.5. Any other financial loss to us e.g. where damage means the apartment cannot be immediately reoccupied and Provider administrative costs.
11.1. Provider may terminate the Agreement with immediate effect if:
– Payment of the amounts due by Guests has not been made in time
– Guests fail to or do not properly observe any obligations resulting from the Agreement
11.2. In the event Provider terminates Agreement with immediate effect pursuant to what was mentioned hereinabove, Guests shall nonetheless have to comply with the following obligations:
– Guests shall pay any possible additional services used
– Guests shall settle the agreed rate for the remaining term of the Agreement, as if no immediate termination had occurred.
– Guests shall indemnify Provider for and against any possible expenses and damages and any possible claims by third parties caused by this immediate termination
11.3. In the event Guests fail to settle the receivables due under the Agreement, Provider shall be entitled to suspend any services to be provided to Guests and to deny Guests the right to use the apartments. Personal belongings from Guests will be stored for a maximum of 30 days and may (or) will be disposed there after that.
Guests shall indemnify Provider for and against any claims, damages and expenses caused by:
– Death or injury in the apartment or public areas used by Guests
– Third parties to whom Guests have given access to the building, staff of Guests and persons to whom Guests are accountable.
– Penalties charged to Provider because of willful misconduct or negligence of Guest
– Damages inflicted on the person or personal goods of Guests or of third parties
– Failure to comply with any obligations pursuant to the Agreement
13. HEALTH AND SAFETY
Provider takes the health and safety of all staff and Guests seriously. Guests should read the Health and Safety Policy located in the apartment upon arrival and must comply with all requirements of that policy at all times.
14. FORCE MAJEURE
Provider does not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which Provider could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
15. FEEDBACK AND COMPLAINTS
Provider welcomes feedback from Guests. If you are not entirely satisfied with the service offered you should notify the front Desk at the first instance, call us or email us directly at
+234 818 711 1934
Provider’s policy is to acknowledge complaints within 2 working days.